Frequently Asked Questions

Quick answers to the most common questions about setting up and running a custom InsightHub.

• What is Two Factor Authentication?
• Is InsightHub available as an app?
• What should I include in my Smartboard top and bottom descriptions?
• When setting the scheduling for a task within the scheduling tab, at what time will the task go live and close based on the date you assign?
• What is the maximum number of rows that I can upload within a CSV sample upload?
• Why could registration reminders not be sent?
• What does "your account is not yet activated" mean?
• How do I preview my question board question before it goes live?
• How can I access a full list of panel & community members?
• How do I create a client an observer account?
• How do I carry over previous answers into the following questions in a survey?
• What is the maximum supported size of video files?
• What size should smartboard images be?
• How to suggest new features